Returns & Refunds

Returns & Refunds

Last updated: 13/08/2026

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Tell us within 3 days of receiving your parcel.

What we take back

• Wrong item or wrong size sent — free exchange, we pay the courier.

• Manufacturing faults (open stitching, tears, colour bleed) — exchange or full refund.

• Size change — one exchange allowed; the customer covers courier cost.

What we cannot take back

Worn, washed, perfumed or stained items; items with tags removed; and sale or clearance items.

How it works

1) Call or WhatsApp +8801534-531918 with your order ID and photos of the problem.

2) Once approved, send the item back by courier.

3) We ship the exchange or refund to bKash/Nagad within 3 working days of receiving it.

Refused cash-on-delivery parcels

Repeatedly refusing parcels may mean advance payment is required on that number in future.